Return and Refund Policy

1. Scope of the Policy
This policy applies to items or services that may be referenced or promoted through our website. Since Velora operates as an informational platform, returns and refunds are managed according to the terms of the third-party provider offering the product or service.

2. Return Conditions
If you wish to return a product or cancel a service related to mobile & internet technology in UAE, please review the conditions provided by the relevant supplier. Common requirements may include the item being unused, in original packaging, and returned within a specific period defined by the provider.

3. Refund Conditions
Refund eligibility depends on the original agreement with the third-party provider. Velora does not process direct refunds but can provide the necessary contact details for the supplier managing the transaction.

4. Non-Returnable Items
Some products or services related to mobile packages UAE, fast 5G speed, or home plans may not be eligible for return or refund due to their nature. This can include digital products, used devices, or activated connectivity plans.

5. Steps to Request a Return or Refund
To initiate a return or refund, follow these general steps:
- Contact the third-party provider directly using their official communication channels.
- Provide proof of purchase and any necessary details related to the product or service.
- Follow the return or cancellation instructions provided by the supplier.

6. Timeframe for Processing
Processing times for returns and refunds depend on the policies of the third-party provider. Velora cannot guarantee specific timelines but encourages users to reach out promptly to start the process.

7. Changes to This Policy
Velora may update this Return and Refund Policy to reflect adjustments in operational practices or changes from third-party providers. Updates will be posted on this page with the revision date.

8. Contact Information
If you have questions about this Return and Refund Policy, you can reach us at:
Address: 3 13A St - Deira - Al Murar - Dubai - UAE
Phone: +971 4 755 2661
Email: [email protected]